Friday, October 30, 2015

Service Animal or Support Animal?

Unmasking the complexities of service and support animals
Unmasking the complexities of service and support animals
Image source: Pixabay
Perhaps after reading the January 20, 2015 post entitled "Service Animals Dos and Don'ts" you thought you had it all figured out. Until you heard about a kangaroo at a McDonald's in Beaver Dam. This post will hopefully help you unmask some of the complexities about state and federal laws regarding service or support animals in the public library.

As a refresher, the Wisconsin State Legislature gives this definition: "Service animal" means a guide dog, signal dog, or other animal that is individually trained or is being trained to do work or perform tasks for the benefit of a person with a disability, including the work or task of guiding a person with impaired vision, alerting a person with impaired hearing to intruders or sound, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items. (Source)

If a person with a disability uses the public library with a service animal, consider the following from the ADA National Network's booklet "Service Animals and Emotional Support Animals: Where are they allowed and under what conditions?" which is available for free online as a PDF and webpage. 

From Section V: Handler's Rights, A) Public Facilities and Accommodations:

Titles II and III of the ADA makes it clear that service animals are allowed in public facilities and accommodations. A service animal must be allowed to accompany the handler to any place in the building or facility where members of the public, program participants, customers, or clients are allowed. Even if the business or public program has a “no pets” policy, it may not deny entry to a person with a service animal. Service animals are not pets. So, although a “no pets” policy is perfectly legal, it does not allow a business to exclude service animals.
When a person with a service animal enters a public facility or place of public accommodation, the person cannot be asked about the nature or extent of his disability. Only two questions may be asked:
1. Is the animal required because of a disability?
2. What work or task has the animal been trained to perform?
These questions should not be asked, however, if the animal’s service tasks are obvious. For example, the questions may not be asked if the dog is observed guiding an individual who is blind or has low vision, pulling a person’s wheelchair, or providing assistance with stability or balance to an individual with an observable mobility disability.4
A public accommodation or facility is not allowed to ask for documentation or proof that the animal has been certified, trained, or licensed as a service animal. Local laws that prohibit specific breeds of dogs do not apply to service animals.5
A place of public accommodation or public entity may not ask an individual with a disability to pay a surcharge, even if people accompanied by pets are required to pay fees. Entities cannot require anything of people with service animals that they do not require of individuals in general, with or without pets. If a public accommodation normally charges individuals for the damage they cause, an individual with a disability may be charged for damage caused by his or her service animal. (Source)
While animals can provide lots of support to owners, only service animals are protected by ADA law
While animals can provide emotional support
to humans, only service animals are protected
by ADA law. Image source: Pixabay
Are you still unsure about whether an emotional support alpaca is considered a service animal?  You are not alone, as many people benefit from having their pets at their sides. In addition, many people rely on companion animals for legitimate therapeutic or emotional support reasons. For example, a growing number of colleges are responding to students' needs for animal companions in campus housing. But what does this mean at a Wisconsin public library?
Returning to the ADA booklet cited above, the following distinction is made: 
From Section III: Other Support or Therapy Animals
While Emotional Support Animals or Comfort Animals are often used as part of a medical treatment plan as therapy animals, they are not considered service animals under the ADA. These support animals provide companionship, relieve loneliness, and sometimes help with depression, anxiety, and certain phobias, but do not have special training to perform tasks that assist people with disabilities. Even though some states have laws defining therapy animals, these animals are not limited to working with people with disabilities and therefore are not covered by federal laws protecting the use of service animals.  Therapy animals provide people with therapeutic contact, usually in a clinical setting, to improve their physical, social, emotional, and/or cognitive functioning.
Wisconsin currently does not have a law defining a therapy animal, emotional support animal, or companion animal. If you are still unsure, contact your legal counsel for clarity.  Be sure to communicate expected procedures to all library staff.

Written by:
Tessa Michaelson Schmidt
Public Library Development Team

Thursday, October 29, 2015

Wisconsin Digital Archives Collection Connection : November is National Native American Heritage Month

November is National Native American Heritage Month. With this in mind we wanted to highlight a document in the Wisconsin Digital Archives that we thought might help you become more knowledgeable about the 11 federally recognized Tribes that live throughout the State of Wisconsin. 

Tribes of Wisconsin is a document that was designed to be used as an educational tool to help describe the unique legal relationship between the State and Indian Tribes in Wisconsin. The Wisconsin State Tribal Relations Initiative describes the two main sections of the document, "The first section provides a general overview of the Tribes. It discusses the State Tribal Relations Office, the Governor's Executive Order #39, statistics, protocols, economic impact, gaming, revenue, and legal issues. The second section provides detailed information on each of the 11 Tribes in Wisconsin provided directly by each tribal government."
Thumbnail image of the Tribes of Wisconsin document
Courtesy of the Wisconsin State Tribal Relations Initiative
For more information about the Tribes of Wisconsin visit these additional online resources:

Written by:
Abby Swanton and Mary Hutnik, Resources for Libraries and Lifelong Learning

Wednesday, October 28, 2015

Wisconsin Public Library Trends Get Real

Two months ago I described U.S. Census locale codes and how library data looks different by locale. Using Wisconsin Public Library Service Data for 2009 through 2014 to compile trends in library data, a revised and much-expanded Wisconsin Public Library Service Trends has now been published online.

Why No Farther Back Than 2009?

Admittedly, the timeframe is somewhat arbitrary. The country began recovering from the most recent recession in 2009, and that year marked an all-time high in statewide totals of circulation and visits. Using more or fewer years of data minimizes the degree of change we're seeing in how people use public libraries.

Graph of Wisconsin Public Library Service Trends 1990-2014
Wisconsin Public Library Service Trends 1990-2014
Graph of Uses of Public Internet Computers by Locale 2009-14
Uses of Public Internet Computers
by Locale 2009-14

Future Trends to Include

  • Wireless Internet uses
  • Wireless vs. PC Internet uses
  • Circulation of children's material vs. total circulation
  • E-content uses vs. circulation of material
  • Other (all ages) programs
  • Drop-in activities
  • Drop-in activities vs. programs
  • Literacy offerings
  • Summer vs. other literacy offerings

What is More Real About These Trends?

Two things:

  • Each library serves an area that is more different than similar to the state as a whole. Locales make compiled data more relevant to communities that libraries serve.
  • Dollar amounts tell little about buying power, so financial data is adjusted by Consumer Price Index in 2014 dollars for better comparison.

The trends document includes information for these data elements:

  • Circulation of Material
  • Circulation of Children's Material
  • Circulation to Nonresidents
  • Uses of Downloadable Content
  • Interlibrary Loan
  • Uses of Public Internet Computers
  • Reported Library Visits
  • Resident Registered Users
  • Annual Hours Open
  • Staff FTEs
  • Number of Programs
  • Number of Children's Programs
  • Number of Young Adult Programs
  • Program Attendance
  • Children's Program Attendance
  • Young Adult Program Attendance
  • Adjusted Staff Expenditures
  • Adjusted Print Collection Expenditures
  • Adjusted Operating Expenditures
  • Adjusted Local Revenue

Written by Jamie McCanless, Public Library Development Team

Tuesday, October 27, 2015

Need Library Administration Help? Ask the Community!

Wisconsin's Public Library Administration & Data Community is Ready for Occupancy!

The Public Library Development Team invites library directors, department heads, regional system consultants, public officials, and library trustees to join our new Public Library Administration & Data Community on Google+. The community, moderated by Public Library Development Team members John DeBacher (Director) and Jamie McCanless (Data and Finance Coordinator), will focus on the many issues and concerns related to operating and governing a public library in Wisconsin. This community will be in addition to its partner community, Public Library Services & Programs.  Think of the latter as the "outward facing" community, focusing on the public side of work in public libraries, whereas the Administration & Data Community relates more to the "behind the scenes" work of organizing and operating a legal public library. 
WI Department of Public Instruction Google+ Library Admin & Data Community
The Public Library Administration
& Data Community will feature
questions and discussions on issues
related to public library operations,
data, performance measures, as well
as laws, legislation, and governance.
These communities will replace the older technology of the WisPubLib email list, which has operated for over fifteen years. The Google+ Community structure will allow you to post questions, articles, ideas, or best practices in the following broad topic areas:
  • Building Issues
  • Boards & Trustees
  • Data, Reports, Statistics
  • Budget, Finance & Funding
  • Law--Library & Related
  • Municipal & Government Relations
  • Personnel
  • Planning, Performance Measures
As a community member you can then elect to view and follow all the activity on a particular post, mute the post (to prevent any further email notifications), or even get a link to the particular post and its threaded discussion. 
To receive email notifications of new topics posted to the Community, be sure "Notifications" are on (see illustration of community logo). Then, if you do not wish to receive emails on posts, click the "v" symbol that appears in the a post when you mouse over it and select "mute post." In the mobile app version, select the post, touch the options symbol (three stacked dots), and select "mute." 

 Here are the other Google+ Communities that WI DPI Library Services is joining to better serve Wisconsin librarians:
  • WI DPI Library Classifieds, where you can post jobs or your interest in employment, as well as library items to sell, buy, or give away
  • WI Public Library Services & Programs, opened earlier this month to discuss the services and collections public libraries offer
  • WI DPI Resource Sharing Community provides a forum for library staff in all types of Wisconsin libraries to discuss interlibrary loan (ILL) and related topics
  • WI DPI School Libraries PLC offers a forum for school librarians, media specialists, and library aids to discuss common issues and interests

All you need to join the Public Library Administration & Data Community is a valid email address that you have linked to a Google account (you don't need to have a Gmail address or use other Google services). If you don’t have a Google Account linked to your existing email address, you can link it here:

For more information on setting up the account, click here for step-by-step instructions to set up your account. Tips and Tricks for using Google+ are available in this document.

I encourage and welcome library directors, administrative staff, and others concerned about issues and topics related to the operation of public libraries in Wisconsin to join the new Administration & Data community here: Then create a post and let us know who you are and what interests you!

Written by:
John DeBacher, Public Library Development Team

Monday, October 26, 2015

3D Printing, Libraries, and Articles! Oh My!

As more libraries are able to play with 3D printers they see how communities can use them. Though still expensive, the price of 3D printers continues to go down while the quality of the equipment gets better. It's important to remember, however, that there should be programs and projects that revolve around the 3D printer and, more importantly, the makerspace / content creation programs the library implements.
3D Printer at Fab Lab
3D printer at Fab Lab. Photo courtesy of Keith Kissel

A couple of articles have come out recently discussing 3D printers in libraries. Ben Miller, a former library director and currently assistant director at Resources for Libraries and Lifelong Learning, was quoted in a recent Isthmus article on 3D printers in public libraries. Ben points out that, "The end result should be empowering and teaching people to use this technology" and that public libraries are a great place to introduce technology to the community.

Another publication offers several articles on 3D printers in libraries and how they are being used. The Association for Information and Science and Technology (ASIS&T) discusses how 3D printers work well with digital fabrication, how they can help connect with the classroom, support engineering programs, and more. A breakdown of the articles is listed below:

Written by:
Ryan Claringbole, Public Library Development Team

Friday, October 23, 2015

Become a BadgerLearn Pro

BadgerLearn Pro connects you to free continuing education resources at

Here are some cool things we've added to our collection this month!

The Internship: A Win-Win Situation
  • From advertising for the position to saying goodbye, thoughtful planning of an internship will go a long way to making the experience meaningful for you and your intern.
Making an Artful Ask
  • Marcy Heim talks about making an ask during the Wisconsin Trustee Training Week.
Minding Your Own Business: Library services for businesses and entrepreneurs
  • Libraries are often great at meeting the individual needs of their patrons, both inside the library and out. But, how well are we serving the businesses in our communities? Come join us for a discussion on the different ways libraries can serve the businesses and entrepreneurs who live and work on our communities. Learn and share ideas about making your library the go-to resource for business people in your community.
The Community Connector: Referring Social Services at the Library
  • Every day, patrons enter libraries around the country with questions about health, housing, employment, counseling and other essential human services. Learn how many libraries are now exploring ways to expand their role as connector to community social services.
We want BadgerLearn Pro to be a place where you can easily find current and relevant professional development materials. We hope that BadgerLearn Pro will empower Wisconsin librarians to learn, grow, and try new things!

Written by:
Kara Ripley, Resources for Libraries and Lifelong Learning

Thursday, October 22, 2015

Useful Self-Guided Curriculum for Digitization

Digital Public Library of America (DPLA) logo
DPLA is adding a self-guided curriculum for digitization
The Digital Public Library of America welcomed Wisconsin and three other states to be Service Hubs to its platform recently. Now is the time for public libraries in Wisconsin to look at the best ways to digitize collections that represent its community. The Digital Public Library of America (DPLA) collaborated with Digital Commonwealth, Digital Library of Georgia, Minnesota Digital Library, Montana Memory Project, and Mountain West Digital Library to produce an easy to follow self-
guided curriculum for public libraries to digitize collections. The curriculums are organized in the following areas:

Each area consists of a video presentation, and slides w/ notes in PowerPoint and PDF. There are many organizations that can provide guidance with digitization to public libraries, including Recollection Wisconsin as acting Service Hub. This self-guided curriculum is another resource for libraries to use to help get their local collections digitized according to the proper standards.

Written by:
Ryan Claringbole, Public Library Development Team

Tuesday, October 20, 2015

A Natural Partnership: Libraries & Local History

A few weeks ago I attended the 9th Annual Wisconsin Local History and Historic Preservation Conference in Middleton.  This was the third time in five years that I've attended this conference and each time, I see more folks from our Wisconsin library community.  What a wonderful trend!

Logo for the Wisconsin Council for Local History
When libraries and local history organizations work together, it's a win-win for everyone.  For the 2012 Local History and Historic Preservation Conference, I was part of a presentation (along with Chuck Adleman from the Luck Area Historical Society, Jill Glover from the Luck Public Library, and Janis Merkle formerly from the New Glarus Public Library) that Stef Morrill from WiLS coordinated: "Successful Partnerships with Public Libraries."

As part of this 2012 program, Stef surveyed Wisconsin public libraries to see how they were partnering with local history organizations.  Here's a sampling of what she discovered:

  • Sharing space (such as collection storage, meeting rooms, display cases, collections, or offices)
  • Working together on programs, events & displays
  • Developing online content together
  • Assisting in answering local history questions
  • Sharing data & research
  • Cross-promoting services, activities, etc.
  • Sharing equipment

How are you partnering with the local history organizations in your community?

Written by:
Denise Anton Wright, Public Library Development

Monday, October 19, 2015

Library of the Month: Black River Falls Public Library

The Library of the Month is a celebration of Wisconsin libraries compiled by the BadgerLink team.

2015 marks a monumental year for the Black River Falls Public Library (BRFPL), as it’s been 20 years since the current library was built. There has been a public library in Black River Falls for much longer, though -- in fact, the first public library in Wisconsin was in Black River Falls nearly 143 years ago! It opened in November 1872, and the Black River Falls community has been enjoying their library ever since.

Reader in comfortable seating area at BRFPL
Image courtesy of BRFPL
Director Tammy Peasley and her staff have been sharing the library’s history with patrons in the form of displays as part of the current library building’s 20 year celebration. She put together an infographic comparing the library’s statistics from annual reports in 1995 to the 2015 statistics. In 1995, the BRFPL hosted 68 programs that had a total of 1,696 attendees. Twenty years later, the BRF hosted 188 programs with nearly 3,000 attendees! The other statistics are just as dramatic -- 5,124 registered borrowers in 1995, and 8,404 in 2015, 24,000 library visits in 1995 compared with this year’s 67,941, and 1 computer (staff only) in 1995 compared with today’s 14 public computers!

Many changes have been taking place in the recent past as well. The Black River Falls Public Library has actively sought and received grants and other funding from community organizations to update and improve the library. Recent grant-funded projects include the new Teen Area that was created by rearranging the children’s area and adding new furniture in March of last year, and an “Internet Cafe,” complete with a plumbed Keurig and new flooring, which was funded in part by a donation from the local Lions Club. Another grant was used to purchase flip-top tables and stackable chairs to make the program room more customizable for different event types, including book clubs, job counseling, tutoring, and library-hosted programs.

Staff at BRFPL
Image of staff courtesy of BRFPL
The staff at BRFPL have had fun with creative projects in the library. This past year, they built a tree out of old discarded books that were found in the director’s office, and they rotate the decorations on the tree seasonally. Director Tammy Peasley credits her staff for much of the library’s success through the years. “We are fortunate to have the facility that we do - but it would be just a building without the staff. Our library staff have a reputation in the community of being friendly and helpful. The library is staffed by one full-time position and eight part-time positions (in addition to custodial staff at an hour/day). We have dedicated staff members that are knowledgeable and willing to assist patrons not only with books and library resources, but also assist troubleshooting many computer questions for patrons. We are fortunate to have the caliber of staff at the library to provide quality service for all library users.”

The Black River Falls Public Library is an important space for all in the community. Here’s to the next 20 years -- and the next 143!

Written by:
Gail Murray, Resources for Libraries and Lifelong Learning

Friday, October 16, 2015

Updating Trustee Essentials: Déjà Vu All Over Again

We've just finished some necessary tweaks and updates to Trustee Essentials, our Wisconsin handbook for public library boards.  So if this post is about the updated Trustee Essentials, then what's an image of the old Arabut Ludlow Memorial Library in Monroe, Wisconsin doing here? Trust me, there is a connection - at least within my fevered brain.

Arabut Ludlow Memorial Library, Monroe, Wisconsin
(courtesy of Monroe Public Library)
I've always been extremely grateful that my very first library job was in this stately Carnegie "clone."  Although it was the mid-1970s, the interior of the library was largely unchanged from when it was built in 1904.  There were beautiful large windows, an enormous stationary circulation desk, tall wooden bookcases, non-existent office spaces, and a steep narrow staircase leading down to creepy storage areas.

Nearly everything I did as a Library Page - shelving materials, dusting, shelf reading, and helping patrons - revolved around the advantages and limitations of the physical space. Each time I went to work, I felt as if I was walking back in time - or onto a film set.  I half expected Shirley Jones in her role as Marian the Librarian to step out of the stacks!

Back in March when I was working on a Wisconsin Libraries for Everyone blog post on the 1902 Hand Book of Library Organization ("Three States and a Hand Book"), I kept having flashbacks to my days working in that lovely, frustrating library space.  In that March blog post I referred to the 1902 Hand Book as a "great-grandmother" of Trustee Essentials and it is.  It contains sample library bylaws, discusses effective library administration practices, and offers some interesting advice on what to look for when selecting library board members:
  • eminence in executive ability
  • business sagacity
  • unblemished integrity
  • political power
  • mere literary knowledge
To give you an idea of how being a library trustee has evolved, the 1902 Hand Book consists of 75 pages and an index.  The current version of Trustee Essentials weighs in at over 170 pages!  Today's trustees certainly need to have a grasp of technology that was unknown to their 1902 ancestors.  However, the bottom line is that being a library trustee is a very tough job and it still requires all the ability, sagacity, integrity, power, and knowledge that you can bring to it!

Also, if you're curious why my hometown of Monroe refused Andrew Carnegie's money for a library building, check out the article by John Evangelist Walsh on the Monroe Public Library's website. Talk about political power!

Written by:
Denise Anton Wright, Public Library Development

Thursday, October 15, 2015

DLT Staff Programs @ the Wisconsin Library Association Conference

The Wisconsin Library Association Conference is being held in Middleton this year at the Madison Marriott West from November 3-6, 2015. The Wisconsin Division for Libraries and Technology staff are all aboard to "Make it Happen!"  Ben Miller, Assistant Director at Resources for Libraries and Lifelong Learning (RL3), is Conference Chair.  Staff from DLT will also participate in the following programs:
Logo for the 2015 Wisconsin Library Association Conference
Logo for 2015 WLA Conference

Wednesday, November 4, 2015
4:30 PM - 5:15 PM

Toddlers & Tablets: New Media in the Lives of Young Children, Their Caregivers and Librarians
Track: Technology & Digital Services
Salon A
Tessa Michaelson Schmidt, Youth and Special Services Consultant, Wisconsin Department of Public Instruction, Madison; Carissa Christner, Youth Services Librarian, Madison Public Library
New media can be described as the ever-evolving software (e.g. apps) and hardware (e.g. tablets) that are radically influencing the childhood experience. 24 Wisconsin librarians participated in the Growing Wisconsin Readers New Media Training in March. Find out how participants have integrated new media into new and existing library collections, programs and services. This session will be facilitated by a trainer from the national Little eLit network, the DPI consultant and training participants.

Thursday, November 5, 2015
1:45 PM - 2:30 PM

Six Teams, Eight Months, Thirty People and a Ton of Coffee: an Overview of Wisconsin's ILEAD USA Experience
Track: Leadership & Professional Development
La Crosse
Denise Anton Wright, Public Library Administration Consultant, Department of Public Instruction, Madison; Ryan Claringbole, Technology Consultant, Department of Public Instruction, Madison
During 2015, Wisconsin was one of ten states implementing ILEAD USA, a nationwide leadership program. Our state's six ILEAD teams included staff from public, school, and academic libraries as well as regional library systems. Each team identified a specific need in their community that could be addressed using participatory technology and then formulated a project. Members from each ILEAD team will discuss their experiences and what they learned in the process.

Thursday, November 5, 2015
2:45 PM - 3:30 PM

Making Waves with Research: Lessons from RIPL Participants
Track: Leadership & Professional Development
Salon H
Jamie McCanless, Library Data and Finance Coordinator, Wisconsin Department of Public Instruction, Madison; John DeBacher, Director, Public Library Development, Wisconsin Department of Public Instruction, Division for Libraries & Technology, Madison; Judith Pinger, Assistant Director, IT and Technical Services, Milwaukee Public Library; Josh Cowles, IT Specialist, Fond du Lac Public Library; Stef Morrill, Director, WiLS, Madison
Make data work! Participants who attended the 2015 Research Institute for Public Libraries will share AHA! moments from the Institute as well as how they are using what they learned to collect and analyze data for decision-making and communicate library successes. Panelists represent public libraries from small to large, urban to rural, and hope to inspire you to help drive a culture shift in public libraries and be purposeful in gathering, analyzing and using data.

Thursday, November 5, 2015
4:30 PM - 5:15 PM

Thief of Joy: An Overview of the Annual Report
Track: Leadership & Professional Development
Salon F
Tessa Michaelson Schmidt, Youth and Special Services Consultant, Wisconsin Department of Public Instruction, Madison; Jamie McCanless, Library Data and Finance Coordinator, Wisconsin Department of Public Instruction, Madison
Comparison is the thief of joy! While annual reports seem to fit the bill, compiling and comparing their data contributes to the state and national landscape. Tessa and Jamie offer an overview of the 'why' and 'what for' of the report, changes for the next report year, a mid-level review of the report itself, and trends in Wisconsin Public Library Service Data for the ten years from 2005 through 2014. You won't leave joyless.

Friday, November 6, 2015
8:30 AM - 9:15 AM

TEACH Updates for Libraries
Track: Building Collections
Green Bay
Ryan Claringbole, Public Library Technology Consultant, Department of Public Instruction, Madison; Matt Yeahey, TEACH Administrator, Department of Administration, Madison
DOA and DPI will provide updates on several items that relate to the Technology for Educational Achievement (TEACH) E-rate and an update on the BadgerNet Converged Network (BCN) contract.

Friday, November 6, 2015
9:30 AM - 10:15 AM

Busting SLP Roadblocks
Track: Engaging People
Shawn Brommer, Youth Services Consultant, South Central Library System, Madison; Tessa Michaelson Schmidt, Youth Services and Special Needs Consultant, Department of Public Instruction, Madison; Marge Loch-Wouters, Youth Services Manager, Retired, La Crosse Public Library; Sue Abrahamson, Youth Services Coordinator, Waupaca Area Public Library
Put on your hardhats, grab your toolbelts and join us as we identify and demolish roadblocks to Summer Library Program success. Prizes/no prizes? Summer school sucking up all the kids? No kids in town? Tired of going nuts on decorations? 4 weeks, 6 weeks, 12 weeks - how long for SLP, how long? Develop a blueprint to creatively and effectively tackle obstacles that block your way to making summer fun for kids and staff in this audience participation session guided by your Roadblock Busting crew of SLP shakers.

Friday, November 6, 2015
9:30 AM - 10:15 AM

Knowing Our Neighbors: Wisconsin American Indian Nations
Green Bay
Kara Ripley, BadgerLink Training Librarian, Department of Public Instruction, Madison; David O'Connor, Education Consultant, Department of Public Instruction, Madison
What do many people know about the American Indian nations and tribal communities located in Wisconsin? Wisconsin K-12 schools are required to teach the history, culture and tribal sovereignty of the eleven federally recognized American Indian nations and tribal communities legally recognized in Wisconsin Act 31. David will provide information on why the history is important as well as the issues and concerns American Indian peoples and communities face today. Kara will share educational BadgerLink resources for more information.

Friday, November 6, 2015
10:45 AM - 11:30 AM

Digital Freedom: BadgerLink Makes It Happen
Track: Building Collections
La Crosse
Kara Ripley, BadgerLink Training Librarian, Department of Public Instruction, Madison; Gail Murray, Content Management and Outreach Librarian, Department of Public Instruction, Madison
BadgerLink, Wisconsin's Online Library, provides reliable content 24/7 for all.

Friday, November 6, 2015
10:45 AM - 11:30 AM

Moving to Yes - Handling Change without Fear
Track: Leadership & Professional Development
Laura Damon-Moore, Assistant Director/Youth Services Librarian, Eager Free Public Library, Evansville; Marge Loch-Wouters, Youth Services Manager, Retired, La Crosse Public Library; Shawn Brommer, Youth Services Consultant, South Central Library System, Madison; Sharon Grover, Youth Services Manager, Hedberg Public Library, Janesville; Tessa Michaelson Schmidt, Youth Services and Special Needs Consultant, Wisconsin Department of Public Instruction, Madison
Maya Angelou once said, "Culture is a way in which we express our humanity." A culture that embraces change is one that continues to thrive and create courageous leaders. Fear of change is natural but it also fuels innovation and positive change. Wouldn't it be great to fling off the fear and do the things that need to be done? This panel of seasoned change agents will explore the world of yes and fear-conquering and the many pathways to get there with coworkers, patrons, colleagues and administration.

Written by:
Terrie Howe, Public Library Development Team

Spanish Language Resources

se habla español sign
Image Courtesy of Pixabay
Looking for Spanish language resources? BadgerLink ( provides access to online information for Wisconsin residents in English and in Spanish!

Information is powerful. Equal access to information is what libraries are all about. The library is your community’s center for knowledge! It doesn’t matter who you are, libraries are here for you. When working with a native Spanish speaker or a English language learner, language can be a barrier. Use BadgerLink’s Spanish resources to provide great information to all your users.

On BadgerLink’s Spanish Language page (, explore the enyclopedias, multimedia, articles, and test preparation materials available.

Want to learn more about these resources? BadgerLink Class is in session! Learn about Spanish resources in BadgerLink during this training series. Go to for more information.

Written by:
Kara Ripley, Resources for Libraries and Lifelong Learning

Wednesday, October 14, 2015

Considering Patron-Initiated Interlibrary Loan?

WISCAT Wisconsin Resource Sharing
Patron-Initiated Requesting functionality empowers library users/patrons to create their own interlibrary loan requests in their library's WISCAT. 

Currently, patron-initiated requesting is in use by 39 per cent of libraries participating in interlibrary loan (ILL) through a WISCAT subscription. It is entirely an individual library choice based on local staff workflow, patron/user interest, and other factors.  

The two types of WISCAT patron-initiated requesting are Guest and Patron. 

  Guest -- no login is required to create ILL requests
  • User must fill in own information (name, library card number, email or phone) in each ILL request
  • All requests go into Awaiting Approval status for the library's staff to mediate 
    • verify the user is the library's patron
    • checks item requested is not in an available status in the library's own collection or shared system
    • ensures the request meets Wisconsin Interlibrary Loan Guidelines
    • approves request to go to potential lenders 
Patron -- login is required to create ILL requests
  • Staff sets up a user account with ILL permissions for the individual  
  • When individual is logged into library's WISCAT, relevant information from the user account automatically fills into each ILL request
  • All requests go into Awaiting Approval status for the library's staff to mediate as described above for Guest 
Examples of additional functions a library may activate with patron-initiated requesting include: 
ILL Request Tracking - enables users to check the status of their own ILL requests.

Patron Email Notification - sends customized messages to inform individuals when items requested arrive in the library or if a borrowed item is overdue.

Network Handling with availability checking - alerts a user when the item s/he is attempting to submit an ILL request for, is in an available status in the library's own collection or shared system.  

Questions?  Contact WISCAT staff at or 888-542-5543 ext 1, then press 1. 

Written by
Vickie Long, Resources for Libraries & Lifelong Learning 

Monday, October 12, 2015

Pew Report: Job Skill Building Services Remain Important

At a crossroad, courtesy Pixabay
At a crossroad, courtesy Pixabay
According to the recently published Pew Research Center Report - Libraries at the Crossroads, public library patrons continue to value the job skill-building and job search services their libraries offer.

While the most immediate and significant effects of the Great Recession may be diminishing, members of our communities continue to rely on public libraries for help finding and applying for jobs and building career-related skills.

Lower-income residents and members of communities of color are most likely to report that they depend on their public library as a source of support in building new job skills. African Americans, Hispanics, and those with incomes of $30,000 or less are more likely to say that libraries help people find jobs or pursue job training

More than 70% of survey respondents say libraries help people learn how to use new technologies. 39% of high school graduates and 38% of lower-income households (households with combined income of less than $30,000) say libraries help "a lot" in the area of new technology training.

Serving communities of color, courtesy Alternative-Right blogspot
Serving communities of color
courtesy Alternative-Right blogspot
Almost one quarter (23%) of survey respondents who paid a visit to a library in the past year were looking for or apply for a job.  In 2012, when the Great Recession was still exerting a major impact on Americans, 36% of patrons who used libraries were using job-search related tools or services.

14% of patrons logging on to the Intent using a library computer or internet connection were seeking to acquire job-related skills or to increase their income.

The survey found that 48% of American age 16 or older believe that libraries help people find jobs "a lot" or "somewhat."  58% of Hispanics say libraries help people find jobs (either "a lot" or "somewhat").  55% of African Americans say libraries play a job search role.  53% of households with incomes under $30,000 said libraries help with job searches.

14% of survey respondents who had visited a public library in person in the prior year were seeking to acquire job-related training to increase their income.  15% of survey respondents who visited the library in the prior 12 months went to search for or apply for a job.

Written by:
Martha Berninger, Resources for Libraries and Lifelong Learning

Friday, October 9, 2015

Check Out Read On Wisconsin Booktrailers

Read On Wisconsin (ROW) is another reason we are lucky to have the Cooperative Children's Book Center (CCBC) here in Wisconsin. Read On Wisconsin is a literacy project administered by the CCBC. It provides connections and opportunities for children and teens to think about and discuss the books they are reading with each other. Each month books for five different age groups of readers are highlighted. The books can be used for discussions, read alouds, and other activities that encourage students to be readers.
Piece of film
Image courtesy of Pixabay

The book trailer project has already been very successful. Emily Townsend and the CCBC librarians want to make it even better by finding partners interested in working with them on book trailer projects to support literacy efforts across the state. They are looking for middle school librarians, educators, and youth services librarians who:
  • use and create book trailers with their students/patrons and would like to share their process and observations or
  • would like to start a book trailer program at their school(s) and would be willing to work with ROW to implement and adapt their book trailer program models. 
Why create book trailers? Here are a few reasons expressed by teachers and librarians:
  • Book trailers are a great way for students to analyze and synthesize what they have read and then make new meaning  of those texts through sounds, images, and technology.
  • Book trailers allow students to share their enthusiasm for a book with other students in their schools as well as the larger community, making reading personal, social and communal.

Need examples? Check these out:
If this sounds interesting to you, other educators or librarians, or if you have questions, please contact Emily Townsend at

Written by:
Nancy Anderson, Resources for Libraries and Lifelong Learning

Thursday, October 8, 2015

IMLS Focus Groups 2015 - Summary Reports and Conference

The Institute of Museum and Library Services (IMLS) hosted three focus discussions in 2015 on the following topics:
Institute of Museum and Library Services (IMLS) logo
IMLS logo 

National Digital Platform
Engaging Communities
Learning in Libraries

Clicking on each topic will bring you to the summary report that IMLS developed.

The IMLS announced recently that they are hosting a focus conference on November 16-17 in New Orleans. Registration is limited to two people from each organization. The following topics will be explored during the conference:
  • Library and museum support for workforce and economic development
  • Rethinking the user experience
  • Tools, resources, and networks for making, tinkering, and participatory learning
  • Harnessing the collective wisdom of the crowd to generate content
  • Innovative technology in collections care
More information and registration can be found at the IMLS Focus website.

Conversations and ideas from the conference will be shared on Twitter with the hashtag #IMLSFocus.

Written by:
Ryan Claringbole, Public Library Development Team

Wednesday, October 7, 2015

Legislatively Mandated Reports Digital Collection

Guest post by Keely Merchant, State Documents Librarian at the Wisconsin Legislative Reference Bureau

Picture of the Wisconsin state capitol
Courtesy of the LRB
In early 2015, the Wisconsin Legislative Reference Bureau Library (LRB) launched a digital repository for legislative publications and reports. Collections were created for each of the Wisconsin legislative service agencies as well as a collection for press releases and legislatively mandated reports. 

Logo for the Wisconsin Legislative Reference Bureau
Courtesy of the LRB
The Legislatively Mandated Reports collection contains reports mandated by the Wisconsin Statutes that are submitted to the legislature by state agencies and the UW System. These reports contain interesting statistical information about Wisconsin and programs that are administered by the state. 

Access to these reports has previously been limited primarily to the LRB Library since these reports are not distributed through the Wisconsin Document Depository Program. Opening up access to these reports in a digital collection is extremely exciting!

The collection utilizes faceted search features that allows users to easily sort results by agency, biennium, law & legislation, subject, and date. View this screencast to see how faceted searching works in the collection.

Please do not hesitate to contact the LRB with any questions.

Written by:
Keely Merchant, State Documents Librarian at the Wisconsin Legislative Reference Bureau