Wednesday, October 14, 2015

Considering Patron-Initiated Interlibrary Loan?

WISCAT Wisconsin Resource Sharing
Patron-Initiated Requesting functionality empowers library users/patrons to create their own interlibrary loan requests in their library's WISCAT. 

Currently, patron-initiated requesting is in use by 39 per cent of libraries participating in interlibrary loan (ILL) through a WISCAT subscription. It is entirely an individual library choice based on local staff workflow, patron/user interest, and other factors.  


The two types of WISCAT patron-initiated requesting are Guest and Patron. 

  Guest -- no login is required to create ILL requests
  • User must fill in own information (name, library card number, email or phone) in each ILL request
  • All requests go into Awaiting Approval status for the library's staff to mediate 
    • verify the user is the library's patron
    • checks item requested is not in an available status in the library's own collection or shared system
    • ensures the request meets Wisconsin Interlibrary Loan Guidelines
    • approves request to go to potential lenders 
Patron -- login is required to create ILL requests
  • Staff sets up a user account with ILL permissions for the individual  
  • When individual is logged into library's WISCAT, relevant information from the user account automatically fills into each ILL request
  • All requests go into Awaiting Approval status for the library's staff to mediate as described above for Guest 
Examples of additional functions a library may activate with patron-initiated requesting include: 
ILL Request Tracking - enables users to check the status of their own ILL requests.

Patron Email Notification - sends customized messages to inform individuals when items requested arrive in the library or if a borrowed item is overdue.

Network Handling with availability checking - alerts a user when the item s/he is attempting to submit an ILL request for, is in an available status in the library's own collection or shared system.  


Questions?  Contact WISCAT staff at DPIrllILL@dpi.wi.gov or 888-542-5543 ext 1, then press 1. 


Written by
Vickie Long, Resources for Libraries & Lifelong Learning